# FAQ > Source: https://arkaywindows.com/faq/ > Author: Lukasz > Published: 2025-08-26T12:10:50+00:00 > Modified: 2026-04-10T15:03:01+00:00 Find answers to common questions about aluminium windows, bifold doors, sliding doors and glazing systems from Arkay Windows. [vc_row type="full_width_content" full_screen_row_position="middle" column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bg_image="1847" bg_position="center center" background_image_loading="default" bg_repeat="no-repeat" scene_position="center" top_padding="12%" top_margin="-50px" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" enable_gradient="true" color_overlay="#000000" color_overlay_2="rgba(0,0,0,0.28)" overlay_strength="0.5" gradient_direction="left_b_to_right_t" shape_divider_position="bottom" bg_image_animation="zoom-out-slow" gradient_type="default" shape_type=""][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" enable_animation="true" animation="fade-in-from-bottom" animation_easing="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="default" gradient_type="default"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" top_padding="5%" bottom_padding="5%" left_padding_desktop="5%" right_padding_desktop="10%" top_padding_phone="25%" bottom_padding_phone="15%" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" zindex="20" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="0px" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" font_color="#ffffff" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="2/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][vc_column_text css="" text_direction="default"] # Frequently Asked Questions [/vc_column_text][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type="in_container" full_screen_row_position="middle" column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" constrain_group_2="yes" top_margin="-40px" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" gradient_type="default" shape_type=""][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][page_submenu alignment="left" sticky="true" bg_color="#f8d849"][page_link title="Sales" id="1775833351698-5" tab_id="1775833351698-4" link_url="#Sales"][/page_link][page_link title="Delivery" id="1775833351707-6" tab_id="1775833351708-8" link_url="#Delivery"][/page_link][page_link title="After Sales" id="1775833351713-3" tab_id="1775833351713-7" link_url="#After_Sales"][/page_link][/page_submenu][/vc_column][/vc_row][vc_row type="full_width_background" full_screen_row_position="middle" column_margin="default" equal_height="yes" content_placement="top" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bg_color="#ffffff" scene_position="center" top_padding="3%" bottom_padding="6%" constrain_group_2="yes" left_padding_tablet="20%" constrain_group_4="yes" right_padding_tablet="20%" left_padding_phone="0" constrain_group_6="yes" right_padding_phone="0" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" zindex="10" overflow="visible" id="Sales" advanced_gradient_angle="0" overlay_strength="0.8" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" parallax_bg="true" parallax_bg_speed="fast" shape_type="" gradient_type="default"][vc_column column_padding="padding-5-percent" column_padding_tablet="inherit" column_padding_phone="no-extra-padding" column_padding_position="left-right" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="2/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default" column_padding_type="default"][nectar_responsive_text inherited_font_style="default" text_direction="default"] ## Sales [/nectar_responsive_text][divider line_type="No Line" custom_height="30px"][toggles style="minimal_shadow" accordion="true" accordion_starting_functionality="closed" border_radius="none"][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="Do you do surveying or installation?"][nectar_responsive_text inherited_font_style="default" text_direction="default"] We are a trade-supply fabricator so we do not carry out any surveying or installations. If you need these services, use the form on our Homeowner page to find an Approved Arkay Installer near you. [/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="How do I open a trade account?"][nectar_responsive_text inherited_font_style="default" text_direction="default"] To open a trade account, email us at sales@arkaywindows.com, give us a call or fill in the form on our 'Contact Us' page and we will get in touch! [/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="What are your stock colours?"][vc_column_text css="" text_direction="default"] Our stock colours are gloss white, matt anthracite grey and matt black. We can also manufacture your products in **any RAL colour or finish of your choice**, allowing you to perfectly match your project’s aesthetic and design requirements. [/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="Can I make changes to my order confirmation?"][nectar_responsive_text inherited_font_style="default" text_direction="default"] Once your deposit has been received and the quotation signed off, we’ll send you an order confirmation showing the final details going into production. If anything needs adjusting, just let us know within **24 hours** and we’ll be happy to review it. After this time, we are not be able to guarantee changes. [/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="I have a quote - how do I convert this into an order?"][nectar_responsive_text inherited_font_style="default" text_direction="default"]Once you have finalised your project details, send us your signed quotation and deposit payment to convert your quotation into an order.[/nectar_responsive_text][/toggle][/toggles][/vc_column][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][/vc_column][/vc_row][vc_row type="full_width_background" full_screen_row_position="middle" column_margin="default" equal_height="yes" content_placement="top" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bg_color="#ffffff" scene_position="center" top_padding="3%" bottom_padding="6%" constrain_group_2="yes" left_padding_tablet="20%" constrain_group_4="yes" right_padding_tablet="20%" top_padding_phone="20%" bottom_padding_phone="0" left_padding_phone="0" constrain_group_6="yes" right_padding_phone="0" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" zindex="10" overflow="visible" id="Delivery" advanced_gradient_angle="0" overlay_strength="0.8" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" parallax_bg="true" parallax_bg_speed="fast" shape_type="" gradient_type="default"][vc_column column_padding="padding-5-percent" column_padding_tablet="inherit" column_padding_phone="no-extra-padding" column_padding_position="left-right" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="2/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default" column_padding_type="default"][nectar_responsive_text inherited_font_style="default" text_direction="default"] ## Delivery [/nectar_responsive_text][divider line_type="No Line" custom_height="30px"][toggles style="minimal_shadow" accordion="true" accordion_starting_functionality="closed" border_radius="none"][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="How do I book in a delivery?"][nectar_responsive_text inherited_font_style="default" text_direction="default"]Your delivery can be booked in via email **after** your have received your Order Confirmation. Please email deliveries@arkaywindows.com with your job number and site address and we will book you in![/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="Do you charge for delivery?"][nectar_responsive_text inherited_font_style="default" text_direction="default"] All delivery within a 100 mile radius from Watford are free of charge. For larger projects, we are able to deliver nationwide. Please email deliveries@arkaywindows.com to discuss any specific requirements. [/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="How will my goods be delivered?"][vc_column_text css="" text_direction="default"] We deliver in Luton Vans and 7.5T Lorries for access in tighter spaces. [/vc_column_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="Can the driver help offload my order?"][nectar_responsive_text inherited_font_style="default" text_direction="default"]Our drivers do not offload or carry goods into the site. Pleasure ensure you have the relevant manpower to offload safely.[/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="I have missing items from my delivery today. What do I do?"][nectar_responsive_text inherited_font_style="default" text_direction="default"]For any missing items on the day of delivery, please email [deliveries@arkaywindows.com](mailto:deliveries@arkaywindows.com) and we will get back to you with the next steps to get the issue resolved.[/nectar_responsive_text][/toggle][/toggles][/vc_column][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][/vc_column][/vc_row][vc_row type="full_width_background" full_screen_row_position="middle" column_margin="default" equal_height="yes" content_placement="top" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bg_color="#ffffff" scene_position="center" top_padding="3%" bottom_padding="6%" constrain_group_2="yes" left_padding_tablet="20%" constrain_group_4="yes" right_padding_tablet="20%" top_padding_phone="20%" constrain_group_5="yes" bottom_padding_phone="20%" left_padding_phone="0" constrain_group_6="yes" right_padding_phone="0" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" zindex="10" overflow="visible" id="After_Sales" advanced_gradient_angle="0" overlay_strength="0.8" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" parallax_bg="true" parallax_bg_speed="fast" shape_type="" gradient_type="default"][vc_column column_padding="padding-5-percent" column_padding_tablet="inherit" column_padding_phone="no-extra-padding" column_padding_position="left-right" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" advanced_gradient_angle="0" gradient_direction="left_to_right" overlay_strength="0.3" width="2/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" gradient_type="default" column_padding_type="default"][nectar_responsive_text inherited_font_style="default" text_direction="default"] ## After sales [/nectar_responsive_text][divider line_type="No Line" custom_height="30px"][toggles style="minimal_shadow" accordion="true" accordion_starting_functionality="closed" border_radius="none"][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="How do I report damaged items?"][nectar_responsive_text inherited_font_style="default" text_direction="default"]Email aftersales@arkaywindows.com with the job number and photos/videos of the issue. The more evidence you can supply, the quicker we can get to the bottom of the problem and get it rectified![/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="What is the warranty period for your products?"][nectar_responsive_text inherited_font_style="default" text_direction="default"] We offer 10 year warranty on our profile, 5 years on our glass and 1 year on the hardware. For our full warranty policy, please email sales@arkaywindows.com and we can assist you. ### [/nectar_responsive_text][/toggle][toggle color="Accent-Color" heading_tag="h4" heading_tag_functionality="default" title="How quickly do I need to report a damaged/missing item?"][vc_column_text css="" text_direction="default"]Please report any damaged or missing items within 24 hours of your delivery to ensure the smoothest aftercare service.[/vc_column_text][/toggle][/toggles][/vc_column][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/3" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][/vc_column][/vc_row]